How would you deal with a difficult customer *?

  • Keep your communication professional.
  • Remain calm and collected.
  • Speak softly.
  • Practice active listening.
  • Give them time to talk.
  • Understand the customer's point of view.
  • Assess their needs.
  • How do you usually handle situations if you encountered bad customer service what specific steps do you do to cope up with those conflict?

  • First and foremost, listen.
  • Build rapport through empathy.
  • Lower your voice.
  • Respond as if all your customers are watching.
  • Know when to give in.
  • Stay calm.
  • Don't take it personally.
  • Related Question describe a situation when you had a challenging customer and the steps you took to make them happy.

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