Describe A Situation When You Had A Challenging Customer And The Steps You Took To Make Them Happy.

How would you deal with a difficult customer *?

Keep your communication professional.

Remain calm and collected.

Speak softly.

Practice active listening.

Give them time to talk.

Understand the customer's point of view.

Assess their needs.

How do you usually handle situations if you encountered bad customer service what specific steps do you do to cope up with those conflict?

First and foremost, listen.

Build rapport through empathy.

Lower your voice.

Respond as if all your customers are watching.

Know when to give in.

Stay calm.

Don't take it personally.

Related Question describe a situation when you had a challenging customer and the steps you took to make them happy.