Can you give an example of when you have provided excellent customer service?

I ran from tables to kitchen and back, having a great system in my work, always serving guests in an order in which they arrived to the place, minimizing the waiting times. Many customers appreciated my effort, tipping me generously. And while I enjoyed their recognition, I also knew I had to change my place of work.

How do you answer Tell me about a time you provided excellent customer service?

How to answer "Describe a specific situation where you provided excellent customer service"

  • Choose a specific situation. The first step to answering this interview question is to choose a situation to describe.
  • Identify skills you used to deliver excellent customer service.
  • Tell a story.
  • Emphasize the results.
  • Could you describe a specific example of an excellent customer service experience?

    "I showed great customer service by having a great amount of product knowledge. I made sure that I was the product expert so that I could be a wealth of knowledge to my clients. I would never want to say "I don't know" to a customer. I will always find an answer if I don't already have one."

    Related Question describe a specific situation where you have provided

    What does great customer service mean to you and give us an example where you have demonstrated this?

    Excellent customer service involves meeting and surpassing expectations. It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly, helpful and positive way.

    Can you provide an example of a time when you went above and beyond for a customer?

    Example of a Time You Went Above and Beyond in Retail/Customer Service: I was working as a customer service supervisor and helping a customer return an item. However, from behind the customer service desk, I saw someone drop a glass jar of sauce, which shattered on the floor.

    How would you describe your customer service experience?

    Customer service involves being a kind, courteous, and professional face for the company. It also involves listening carefully to customer wants and concerns. Beyond listening, customer service is doing everything in one's power to efficiently and accurately serve each customer.

    What would you do to provide excellent service to a customer?

  • Be friendly. The most important rule in providing excellent customer service is to be friendly.
  • Respond promptly.
  • Know your product or service.
  • Listen to your customers.
  • Say thank you.
  • Get to know your customers.
  • Ask for feedback.
  • Use the feedback you receive.
  • What does excellent customer service mean to you how would you apply this to your role?

    “Good customer service means consistently exceeding customer expectations and going out of your way to help people solve their problems. That sort of impactful experience can make someone a customer for life.”

    Can you describe your most difficult customer and how you were able to handle their needs?

    How do you answer how would you describe a difficult situation?

  • Situation: Explain the event/situation in a few concise sentences.
  • Task: Briefly describe the task/situation you handled, giving relevant details as needed.
  • Action: Explain the actions you used to complete your task or solve your issue.
  • Leave a Reply

    Your email address will not be published.