How would you handle a call from an angry customer answer?Stay Calm. It's no good if both the caller and call centre staff are getting angry.Pick Your Words Wisely.Let the Customer Talk.Consider Your Way of Speaking.Try not to put them on hold.Be Honest.Stay Positive.Use A Script.
How do you handle challenging customers?Keep your communication professional.Remain calm and collected.Speak softly.Practice active listening.Give them time to talk.Understand the customer's point of view.Assess their needs.Seek a solution.
How do you calm an angry customer?Remain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you'll take to solve the problem.Set a time to follow up with them, if needed.Be sincere.Highlight the case's priority.
Related Question how to handle angry customer interview question
How do you handle an abusive customer in a call center?Manner. Always maintain a polite and professional manner during any exchange with a customer.Explain.Empathize.Honesty.Refer to Policies.Escalate.Issue a Warning.Silent Treatment.