How would you handle a call from an angry customer answer?

  • Stay Calm. It's no good if both the caller and call centre staff are getting angry.
  • Pick Your Words Wisely.
  • Let the Customer Talk.
  • Consider Your Way of Speaking.
  • Try not to put them on hold.
  • Be Honest.
  • Stay Positive.
  • Use A Script.
  • How do you handle challenging customers?

  • Keep your communication professional.
  • Remain calm and collected.
  • Speak softly.
  • Practice active listening.
  • Give them time to talk.
  • Understand the customer's point of view.
  • Assess their needs.
  • Seek a solution.
  • How do you calm an angry customer?

  • Remain calm.
  • Practice active listening.
  • Repeat back what your customers say.
  • Thank them for bringing the issue to your attention.
  • Explain the steps you'll take to solve the problem.
  • Set a time to follow up with them, if needed.
  • Be sincere.
  • Highlight the case's priority.
  • Related Question how to handle angry customer interview question

    How do you handle an abusive customer in a call center?

  • Manner. Always maintain a polite and professional manner during any exchange with a customer.
  • Explain.
  • Empathize.
  • Honesty.
  • Refer to Policies.
  • Escalate.
  • Issue a Warning.
  • Silent Treatment.
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