How do you deal with upset customers interview question?

  • Listen carefully to the customer.
  • Repeat what you've just heard.
  • Actively sympathize / apologize.
  • Take responsibility to resolve the issue.
  • Remain calm and compassionate.
  • How would you handle a customer who is upset that you called them?

    Try saying things like, “I'm so sorry to hear about this.” Or “I will action this for you right away”. Dealing with an abusive customer can be particularly hard. Nobody should be expected to put up with angry customers being openly unpleasant to them. However, you should still try to calm the client down.

    How do you respond to an upset customer via email?

    Dear [Name], I am so sorry to hear that your experience with our company has not met your expectations. Customer satisfaction is our top priority, and I am truly sorry that wasn't demonstrated to you. While we'd love the opportunity to regain your trust, we understand how frustrated you must be.

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