How do you handle an angry customer?

  • Stay calm.
  • Shift your mindset.
  • Acknowledge their distress.
  • Introduce yourself.
  • Learn about the person you are talking to.
  • Listen.
  • Repeat their concerns back to the customer.
  • Sympathize, empathize and apologize.
  • What are the 6 steps of dealing with an angry customer?

    Six Steps to Having Positive Outcomes with Angry Customers

  • Stay in Control of Your Emotions. The natural tendency when someone is venting at you is to adopt a defensive stance and start acting the same in return.
  • Acknowledge and Empathize.
  • Really Listen.
  • Apologize.
  • Solution Time.
  • Closeout and Learn.
  • How would you handle a difficult customer?

  • Keep your communication professional.
  • Remain calm and collected.
  • Speak softly.
  • Practice active listening.
  • Give them time to talk.
  • Understand the customer's point of view.
  • Assess their needs.
  • Seek a solution.
  • Related Question how would you handle an angry customer?

    How do you handle an angry customer face to face?

  • Remain calm.
  • Practice active listening.
  • Repeat back what your customers say.
  • Thank them for bringing the issue to your attention.
  • Explain the steps you'll take to solve the problem.
  • Set a time to follow up with them, if needed.
  • Be sincere.
  • Highlight the case's priority.
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