How do you handle an angry customer?Stay calm.Shift your mindset.Acknowledge their distress.Introduce yourself.Learn about the person you are talking to.Listen.Repeat their concerns back to the customer.Sympathize, empathize and apologize.
What are the 6 steps of dealing with an angry customer?
Six Steps to Having Positive Outcomes with Angry CustomersStay in Control of Your Emotions. The natural tendency when someone is venting at you is to adopt a defensive stance and start acting the same in return.Acknowledge and Empathize.Really Listen.Apologize.Solution Time.Closeout and Learn.
How would you handle a difficult customer?Keep your communication professional.Remain calm and collected.Speak softly.Practice active listening.Give them time to talk.Understand the customer's point of view.Assess their needs.Seek a solution.
Related Question how would you handle an angry customer?
How do you handle an angry customer face to face?Remain calm.Practice active listening.Repeat back what your customers say.Thank them for bringing the issue to your attention.Explain the steps you'll take to solve the problem.Set a time to follow up with them, if needed.Be sincere.Highlight the case's priority.