What Are Some Customer Service Soft Skills?

    What soft skills are needed for customer service?

    Soft Skills to Brush Up On As a Customer Service Rep

  • Managing Ambiguity.
  • Creative Problem Solving.
  • Active Listening.
  • Conversation Starting.
  • Empathy and Understanding.
  • Positive Vocabulary.
  • Time Management.
  • Body Language.
  • What are soft skills in BPO?

    Soft skills are the characteristics of an employee that allow them to get along with other people in the workplace. This is in contrast with “hard skills” which relate directly to knowledge and the performance of the job. An example of a hard skill is the ability to operate a computer.

    Why are soft skills important in customer service?

    Soft skills bring a humane and personal touch to the service provided to customers through the effective use of behavioural and verbal skills to get your views across. When a customer support person understands the importance of soft skills it will reflect in every interaction with the customers.

    Related Question What are some customer service soft skills?

    What soft skills are needed for customer service? Soft Skills to Brush Up On As a Customer Service Rep Managing Ambiguity. Creative Problem Solving. Active Listening. Conversation Starting. Empathy and Understanding. Positive Vocabulary. Time Management. Body Language. What are soft skills in BPO? Soft skills are the characteristics of an employee that allow them to…