What is the role of a customer service representative?

Job Description

Customer Service Representatives are responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound sales.

What skills are needed for customer service?

  • Persuasive Speaking Skills. Think of the most persuasive speaker in your organization.
  • Empathy.
  • Adaptability.
  • Ability to Use Positive Language.
  • Clear Communication Skills.
  • Self-Control.
  • Taking Responsibility.
  • Patience.
  • How do you handle complaints?

  • Listen carefully to the person who is angry.
  • Let your customer vent for a few minutes if necessary.
  • Show empathy for your customer's concerns.
  • Thank your customer for complaining.
  • Sincerely apologize even if you are not the cause of the problem.
  • Get the facts.
  • Offer a solution.
  • Related Question what does customer service representative do

    How do you respond to an unhappy customer?

  • Listen to or read the customer's complaint.
  • Take a moment to process the criticism.
  • Determine what action you'll take to address the problem.
  • Thank the customer for their feedback.
  • Apologize and reiterate your understanding of the issue.
  • Who is a difficult customer?

    Often, the difficult customer is someone who has simply taken an annoying habit to an extreme. For example, Richard F. Gerson, author of Great Customer Service for Your Small Business, listed ten types of customer behaviors, only one of which—The Perfect Customer—was wholly desirable to the small business owner.

    How do I become a successful customer service representative?

  • 1). Make the customer feel comfortable.
  • 2). Be an expert in the services and products your company provides.
  • 3). Take customers' complaints seriously.
  • 4). Practice effective time management.
  • 5). Create professional goals.
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