What is the role of a service advisor?

Service Advisors typically work for car dealerships or automotive repair shops to act as liaisons between service staff and customers. They work closely with Service Technicians to determine pricing for repairs and explain the reasoning for repair costs to customers.

Is a service advisor a mechanic?

Although service advisors do not usually need to be certified auto repair technicians, they do need to understand the maintenance and repair of automobiles. To gain auto mechanic expertise and help boost your job prospects, you can pursue a postsecondary certificate in vehicle repair or maintenance.

What do service advisors make?

Salary Ranges for Service Advisors

The salaries of Service Advisors in the US range from $21,020 to $80,000 , with a median salary of $36,000 . The middle 50% of Service Advisors makes between $36,000 and $48,130, with the top 83% making $80,000.

Related Question what is a service advisor

How do I become a successful service advisor?

  • Interact with People in a Friendly Manner.
  • Communicate Effectively.
  • Correctly Interpret Customer Requests & Tech Recommendations.
  • Understand the Technology.
  • Make Accurate Notes & Calculations.
  • Think on Their Feet.
  • How many techs does a service advisor have?

    The benchmark ratio of techs to advisors is 2 to 1. If each technician were to achieve the benchmark of 9 billed hours per day, two technicians would then be required to bill 18 hours. If the advisor were averaging 3.0 hours-per-repair order (HPRO), he/she would have to write only six repair orders.

    What does a Tesla service advisor do?

    Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla's mission.

    Can you make good money as a service advisor?

    While ZipRecruiter is seeing salaries as high as $79,140 and as low as $19,662, the majority of Automotive Service Advisor salaries currently range between $33,425 (25th percentile) to $57,511 (75th percentile) with top earners (90th percentile) making $71,766 annually in California.

    Can you make money as a service advisor?

    Most service advisors are paid commission so the more you spend, the more they make. Not only that, but it should be obvious that an independent shop or a dealership is a business that needs to make money.

    What skills do you need to be a customer service advisor?

    Skills needed to be a Customer Advisor

  • Being able to work in a team.
  • Patience.
  • Ability to remain calm under pressure.
  • Friendly and tactful personality.
  • Good timekeeping.
  • Open minded attitude.
  • Being able to handle complaints and difficult situations.
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