What is customer service representative in simple words?

A customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They're the front line of support for clients and customers and they help ensure that customers are satisfied with products, services, and features.

How do you become a customer service representative?

  • Ability to establish rapport with customers.
  • Problem solving.
  • Strong listening skills.
  • Strong commercial awareness.
  • Team working.
  • What's the difference between CSR and TSR?

    The major difference between the two is the type of customer service provided. CSR pertains to agents who usually provide support and assistance to customers in correct use and optimizing a product. TSR on the other hand refers to agents that provides technical support to products or services.

    Related Question what's a customer service representative

    Is customer service representative hard?

    Put simply, the problem isn't the employees, it's the business. Some jobs are inherently more stressful than others and customer service jobs fall into the “very stressful” category. Customer service agents are often under extreme time pressures, have to deal with complex problems, and often rude customers.

    What is a customer service representative salary?

    The average salary for a Customer Service Representative (CSR) is ₹252,675. ₹149k - ₹457k. ₹4k - ₹145k. Profit Sharing. ₹993 - ₹99k.

    What is an example of good customer service?

    What are some examples good customer service? In retail, examples good customer service include remembering and appreciating repeat customers, forging a local connection with shoppers, putting your product knowledge to good use, and more.

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